9/5/2023 0 Comments Yelp chicago hotel![]() We immediately go to the front desk and inform them of the situation, one of the workers (not sure his position/title) comes out to talk to the guard, to which they get into an argument as well. She tells the guard how she watched him only ask for keys from the black guests that entered the hotel, to which he states he didn't care and continues to argue with her. Absolutely unacceptable! My mom stays after and watches as the guard only asks for keys of the black guests in the hotel, racially profiling. One of the other parents then goes on to explain to the guard that we are here for a volleyball tournament. Obviously, the only difference was that we were black. Absolutely insane!! My group entered at the same time and neither of them were asked to show a key, let alone the envelope that was provided with the key. I proceeded to show him my key, he then starts harassing me asking me to show him the envelope we were given with the key. I was also never informed by hotel staff that my key would be checked when entering the building. This was odd, as I had been in the hotel for 2 nights and had not been asked to show a hotel key upon entry to the hotel. Upon reentry, a security guard asked to see my hotel key. On the evening of July 4th, we reentered the hotel. MAJOR MISTAKE!! This is where the nightmare started. She also stated hat we could check out early but because we had a volleyball tournament coming up and were not from the area we decided to stay. ![]() I informed the front desk and the woman did say she would provide us with another room, but due to the condition of the hotel I was sure it wouldn't be much different. There is paint chipping everywhere, cracks, dirt, the shower would'nt drain, the TV is probably 32 inches on a good day, bed was extremely uncomfortable and they provided "decorative pillows" for us to sleep on. The room was horrible! This place needs a lot of work. Our rate was 200+ a night when the rooms shouldn't have been more than 50$. I will start by saying the staff is not friendly at all, nonetheless we checked in and headed to our room. We arrived at The Congress Plaza hotel on July 2nd. We were in town for a volleyball tournament at the McCormick Center and our group booked with The Congress Plaza Hotel.
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